Serval

402 tools found.

• Add entity type field

  Tool name: add_entity_type_field

  Deprecated: use POST /v2/entity-type-fields.

• Add label to app instance

  Tool name: add_label_to_app_instance

  DEPRECATED: use AddTagToSubject.

• Add tag to subject

  Tool name: add_tag_to_subject

  Attach a tag to a subject (resource, role, app instance, workflow, or guidance).

• Add ticket assignment group

  Tool name: add_ticket_assignment_group

  Add a group to the team's configured assignment groups.

• Add ticket relevant asset

  Tool name: add_ticket_relevant_asset

  Add a relevant asset to a ticket.

• Aggregate entities

  Tool name: aggregate_entities

  Aggregate live-entity counts for one entity schema (database), grouped by entity type or by creation-time bucket (day or month).

• Archive entity

  Tool name: archive_entity

  Archive an entity, hiding it from active browse while keeping its key reserved so the key cannot be reused.

• Archive ticket

  Tool name: archive_ticket

  Move a ticket into cold storage, removing it from most views.

• Await workflow run result

  Tool name: await_workflow_run_result

  Block until the workflow run reaches a terminal status or wait_timeout_seconds elapses.

• Batch create app resources

  Tool name: batch_create_app_resources

  Create multiple app resources for an app instance in a single request.

• Batch get review items

  Tool name: batch_get_review_items

  Read before and after documents for 1–20 unique item IDs from one review, in request order.

• Batch update app resource roles

  Tool name: batch_update_app_resource_roles

  Update multiple app resource roles in a single transactional request.

• Batch update app resources

  Tool name: batch_update_app_resources

  Update multiple app resources in a single transactional request.

• Bulk add label to app instances

  Tool name: bulk_add_label_to_app_instances

  DEPRECATED: use AddTagToSubject per app instance.

• Bulk remove label from app instances

  Tool name: bulk_remove_label_from_app_instances

  DEPRECATED: use RemoveTagFromSubject per app instance.

• Cancel schema migration

  Tool name: cancel_schema_migration

  Cancel a still-pending schema migration.

• Connect ticket to external ticket

  Tool name: connect_ticket_to_external_ticket

  Connect an existing Serval ticket to an existing external ticket in a sync channel.

• Count workflow runs

  Tool name: count_workflow_runs

  Count workflow runs matching the same filters as Search Workflow Runs (workflow ID, status, user IDs, time range, linked ticket, parent run, include_child_runs, include_runs_with_linked_ticket).

• Create access policy

  Tool name: create_access_policy

  Create a new access policy for a team.

• Create access policy approval procedure

  Tool name: create_access_policy_approval_procedure

  Create a new approval procedure for an access policy.

• Create access profile

  Tool name: create_access_profile

  Create a new access profile for a team.

• Create access profile grant

  Tool name: create_access_profile_grant

  Attach an access profile to a workflow, app resource role, or form.

• Create access relationship

  Tool name: create_access_relationship

  Create an access relationship on a subject (app instance, resource, role, or team).

• Create access request

  Tool name: create_access_request

  Create an access request for a role.

• Create agent

  Tool name: create_agent

  Create a new agent.

• Create app instance

  Tool name: create_app_instance

  Create a new app instance for a team.

• Create app instance label

  Tool name: create_app_instance_label

  DEPRECATED: use the Tag API.

• Create app relationship

  Tool name: create_app_relationship

  DEPRECATED: use CreateAccessRelationship.

• Create app resource

  Tool name: create_app_resource

  Create a new app resource for an app instance.

• Create app resource role

  Tool name: create_app_resource_role

  Create a new app resource role for a resource.

• Create approval delegation

  Tool name: create_approval_delegation

  Create a new approval delegation rule.

• Create approval procedure

  Tool name: create_approval_procedure

  Create a named, team-scoped approval procedure.

• Create assignment rule

  Tool name: create_assignment_rule

  Create an assignment rule on a team.

• Create category option

  Tool name: create_category_option

  Create a category (or subcategory) for a team.

• Create change blackout schedule

  Tool name: create_change_blackout_schedule

  Create a one-off change-blackout window during which changes are frozen.

• Create custom field option

  Tool name: create_custom_field_option

  Create a custom field definition on a team's ticket type.

• Create custom role

  Tool name: create_custom_role

  Create a custom role on a team.

• Create custom service

  Tool name: create_custom_service

  Create a new custom service for a team.

• Create database rule

  Tool name: create_database_rule

  Create a rule on a table.

• Create entity

  Tool name: create_entity

  Create a new entity for a team.

• Create entity field mapping

  Tool name: create_entity_field_mapping

  Create a field mapping binding an external source field (from an ingestion config's discovered external schema) to an internal entity-type field.

• Create entity ingestion config

  Tool name: create_entity_ingestion_config

  Create an entity ingestion config that links a workflow to an entity type for periodic data synchronization.

• Create entity type

  Tool name: create_entity_type

  Create a new entity type with optional fields for a team.

• Create entity type field

  Tool name: create_entity_type_field

  Create a field on an entity type.

• Create folder

  Tool name: create_folder

  Create a folder to organize folder items.

• Create form

  Tool name: create_form

  Create a form for a team from module source (TSX importing "serval/forms").

• Create group

  Tool name: create_group

  Create a new group.

• Create guidance

  Tool name: create_guidance

  Create a new guidance for a team.

• Create help agent simulation

  Tool name: create_help_agent_simulation

  Run a help-agent simulation from a saved simulation config.

• Create help agent simulation config

  Tool name: create_help_agent_simulation_config

  Create a saved help-agent simulation config (a reusable evaluation scenario).

• Create knowledge base

  Tool name: create_knowledge_base

  Create a native knowledge base for a team.

• Create knowledge document

  Tool name: create_knowledge_document

  Create a knowledge document (page or folder).

• Create label

  Tool name: create_label

  Create a ticket label for a help-desk team.

• Create reclamation candidate

  Tool name: create_reclamation_candidate

  Flag an entitlement grant for reclamation now, on your own logic, without waiting for the inactivity sweep.

• Create schedule

  Tool name: create_schedule

  Create a recurring schedule for a team.

• Create sla definition

  Tool name: create_sla_definition

  Create an SLA definition for a team.

• Create status

  Tool name: create_status

  Create a ticket status for a team.

• Create tag

  Tool name: create_tag

  Create a new tag.

• Create team

  Tool name: create_team

  Create a new team.

• Create team group

  Tool name: create_team_group

  Bind a group to a team with a specified role.

• Create team user

  Tool name: create_team_user

  Add a user to a team with a specified role.

• Create ticket

  Tool name: create_ticket

  Create a new ticket.

• Create ticket external messages

  Tool name: create_ticket_external_messages

  Register Serval messages as already present in an external channel.

• Create ticket message

  Tool name: create_ticket_message

  Create a new message in a ticket.

• Create ticket model field

  Tool name: create_ticket_model_field

  Add a custom field to a ticket model.

• Create ticket model transition

  Tool name: create_ticket_model_transition

  Create a transition in a ticket model.

• Create ticket subscribers

  Tool name: create_ticket_subscribers

  Add subscribers to a ticket.

• Create user

  Tool name: create_user

  Create a new user.

• Create user relationship

  Tool name: create_user_relationship

  Create or update a user relationship.

• Create workflow

  Tool name: create_workflow

  Create a new workflow for a team.

• Create workflow approval procedure

  Tool name: create_workflow_approval_procedure

  Create a new approval procedure for a workflow.

• Delete access policy

  Tool name: delete_access_policy

  Delete an access policy.

• Delete access policy approval procedure

  Tool name: delete_access_policy_approval_procedure

  Delete an approval procedure for an access policy.

• Delete access profile

  Tool name: delete_access_profile

  Delete an access profile.

• Delete access profile grant

  Tool name: delete_access_profile_grant

  Delete an access profile grant, detaching the profile from the resource.

• Delete access relationship

  Tool name: delete_access_relationship

  Delete an access relationship.

• Delete agent

  Tool name: delete_agent

  Delete an agent.

• Delete app instance

  Tool name: delete_app_instance

  Delete an app instance.

• Delete app instance label

  Tool name: delete_app_instance_label

  DEPRECATED: use the Tag API.

• Delete app relationship

  Tool name: delete_app_relationship

  DEPRECATED: use DeleteAccessRelationship.

• Delete app resource

  Tool name: delete_app_resource

  Delete an app resource.

• Delete app resource role

  Tool name: delete_app_resource_role

  Delete an app resource role.

• Delete approval delegation

  Tool name: delete_approval_delegation

  Delete an approval delegation rule.

• Delete approval procedure

  Tool name: delete_approval_procedure

  Delete an approval procedure.

• Delete assignment rule

  Tool name: delete_assignment_rule

  Delete an assignment rule.

• Delete category option

  Tool name: delete_category_option

  Delete a category and its subcategories.

• Delete change blackout schedule

  Tool name: delete_change_blackout_schedule

  Delete a change-blackout schedule.

• Delete custom role

  Tool name: delete_custom_role

  Delete a custom role.

• Delete custom service

  Tool name: delete_custom_service

  Delete a custom service.

• Delete database rule

  Tool name: delete_database_rule

  Delete a workflow or validation rule from a table.

• Delete entity

  Tool name: delete_entity

  Delete an entity.

• Delete entity field mapping

  Tool name: delete_entity_field_mapping

  Delete a field mapping.

• Delete entity ingestion config

  Tool name: delete_entity_ingestion_config

  Delete an entity ingestion config.

• Delete entity type

  Tool name: delete_entity_type

  Delete an entity type.

• Delete entity type field

  Tool name: delete_entity_type_field

  Delete an entity type field.

• Delete entity workflow rule

  Tool name: delete_entity_workflow_rule

  Delete a workflow rule.

• Delete folder

  Tool name: delete_folder

  Delete a folder.

• Delete form

  Tool name: delete_form

  Delete a form.

• Delete group

  Tool name: delete_group

  Delete a group.

• Delete guidance

  Tool name: delete_guidance

  Delete a guidance.

• Delete help agent simulation config

  Tool name: delete_help_agent_simulation_config

  Delete a saved help-agent simulation config.

• Delete knowledge base

  Tool name: delete_knowledge_base

  Delete a knowledge base and all of its documents.

• Delete knowledge document

  Tool name: delete_knowledge_document

  Delete a knowledge document and its descendants.

• Delete label

  Tool name: delete_label

  Delete a ticket label.

• Delete sla definition

  Tool name: delete_sla_definition

  Delete an SLA definition.

• Delete status

  Tool name: delete_status

  Delete an unused, non-default ticket status.

• Delete tag

  Tool name: delete_tag

  Delete a tag.

• Delete team

  Tool name: delete_team

  Delete a team.

• Delete team group

  Tool name: delete_team_group

  Remove a group's role binding from a team.

• Delete team user

  Tool name: delete_team_user

  Remove a user from a team.

• Delete ticket model status entry action

  Tool name: delete_ticket_model_status_entry_action

  Delete a status entry action wiring.

• Delete ticket model transition

  Tool name: delete_ticket_model_transition

  Delete a ticket model transition.

• Delete ticket subscribers

  Tool name: delete_ticket_subscribers

  Remove a subscriber from a ticket.

• Delete user

  Tool name: delete_user

  Delete a user.

• Delete user relationship

  Tool name: delete_user_relationship

  Delete a user relationship.

• Delete workflow

  Tool name: delete_workflow

  Delete a workflow.

• Delete workflow approval procedure

  Tool name: delete_workflow_approval_procedure

  Delete an approval procedure for a workflow.

• Deprecate ticket model field

  Tool name: deprecate_ticket_model_field

  Deprecate a custom field on a ticket model.

• Disconnect ticket from external ticket

  Tool name: disconnect_ticket_from_external_ticket

  Disconnect a Serval ticket from an external sync channel.

• Dismiss database issue

  Tool name: dismiss_database_issue

  Resolve an issue by closing every open occurrence.

• Dismiss reclamation candidate

  Tool name: dismiss_reclamation_candidate

  Dismiss an in-review reclamation candidate: conclude its review as dismissed, leaving the grant in place.

• Get access policy

  Tool name: get_access_policy

  Get a specific access policy by ID.

• Get access policy approval procedure

  Tool name: get_access_policy_approval_procedure

  Get a specific approval procedure by ID for an access policy.

• Get access profile

  Tool name: get_access_profile

  Get a specific access profile by ID.

• Get access profile grant

  Tool name: get_access_profile_grant

  Get a specific access profile grant by ID.

• Get access relationship

  Tool name: get_access_relationship

  Get a specific access relationship by ID.

• Get access request

  Tool name: get_access_request

  Get a specific access request by ID.

• Get agent

  Tool name: get_agent

  Get an agent by ID.

• Get agent session

  Tool name: get_agent_session

  Get an agent run's current state.

• Get agent session transcript

  Tool name: get_agent_session_transcript

  Get the full transcript of an agent session — every message and the actions (tool calls) the agent took, in order.

• Get app instance

  Tool name: get_app_instance

  Get a specific app instance by ID.

• Get app instance agent card

  Tool name: get_app_instance_agent_card

  Get the A2A agent card discovered for a connected external agent app instance: the agent's name, description, and advertised skills.

• Get app relationship

  Tool name: get_app_relationship

  DEPRECATED: use GetAccessRelationship.

• Get app resource

  Tool name: get_app_resource

  Get a specific app resource by ID.

• Get app resource role

  Tool name: get_app_resource_role

  Get a specific app resource role by ID.

• Get approval delegation

  Tool name: get_approval_delegation

  Get an approval delegation rule by its ID.

• Get approval procedure

  Tool name: get_approval_procedure

  Get a specific approval procedure by ID.

• Get approval request

  Tool name: get_approval_request

  Get a single approval request by ID.

• Get approval request step

  Tool name: get_approval_request_step

  Get a single step for an approval request.

• Get assignment rule

  Tool name: get_assignment_rule

  Retrieve a single assignment rule by ID.

• Get category option

  Tool name: get_category_option

  Get a category (or subcategory) by ID.

• Get change blackout schedule

  Tool name: get_change_blackout_schedule

  Get a change-blackout schedule by id.

• Get current user

  Tool name: get_current_user

  Get the current authenticated user's profile, including their organization role and team memberships with roles.

• Get custom role

  Tool name: get_custom_role

  Get a custom role, including the actions it grants on top of its base role.

• Get custom service

  Tool name: get_custom_service

  Get a specific custom service by ID.

• Get custom service endpoint

  Tool name: get_custom_service_endpoint

  Return the full parameter list and request/response schemas for ONE endpoint of a custom app's uploaded API spec.

• Get dashboard

  Tool name: get_dashboard

  Retrieve a single dashboard by ID, with its tabs and the widgets placed on each.

• Get database issue

  Tool name: get_database_issue

  Get one issue on a table by its id, as returned by List database issues: its category, code and reason, when it was first and last observed, how many occurrences are open, and the details for its…

• Get database rule

  Tool name: get_database_rule

  Get a workflow or validation rule on a table.

• Get entity

  Tool name: get_entity

  Get a specific entity by ID.

• Get entity field mapping

  Tool name: get_entity_field_mapping

  Get a field mapping by ID.

• Get entity file

  Tool name: get_entity_file

  Get the metadata and a short-lived download URL for a file stored in an entity's file field.

• Get entity ingestion config

  Tool name: get_entity_ingestion_config

  Get a specific entity ingestion config by ID.

• Get entity ingestion config sync status

  Tool name: get_entity_ingestion_config_sync_status

  Get the sync status for an entity ingestion config, including last sync time, current phase, and data availability flags.

• Get entity schema

  Tool name: get_entity_schema

  Get Entity Schema [Scope: team]

• Get entity type

  Tool name: get_entity_type

  Get an entity type by ID.

• Get entity type field

  Tool name: get_entity_type_field

  Get an entity type field by ID, including its enum options.

• Get entity workflow rule

  Tool name: get_entity_workflow_rule

  Get a workflow rule.

• Get external entity schema

  Tool name: get_external_entity_schema

  Get the external schema discovered from the most recent sync of an ingestion config.

• Get folder

  Tool name: get_folder

  Get a single folder by ID.

• Get form

  Tool name: get_form

  Get a specific form by ID, including the module source of the version currently shown in the builder (the latest draft, or the published version when there is no newer draft).

• Get group

  Tool name: get_group

  Get a specific group by ID.

• Get guidance

  Tool name: get_guidance

  Get a specific guidance by ID.

• Get help agent form

  Tool name: get_help_agent_form

  Fetch a form the help-desk agent opened on a conversation, so it can be rendered and answered.

• Get help agent simulation

  Tool name: get_help_agent_simulation

  Get the status or result of a help-agent simulation.

• Get help agent simulation config

  Tool name: get_help_agent_simulation_config

  Get a saved help-agent simulation config including its scenario.

• Get help agent simulation run

  Tool name: get_help_agent_simulation_run

  Inspect a recorded simulation run by its run UUID, including status, transcript and judge results.

• Get help agent simulation suite

  Tool name: get_help_agent_simulation_suite

  Get a saved help-agent simulation suite, including its ordered member config ids.

• Get help agent simulation suite run

  Tool name: get_help_agent_simulation_suite_run

  Inspect a recorded simulation suite run by its suite-run UUID.

• Get journey

  Tool name: get_journey

  Fetch a single journey snapshot with tasks, health checks, and workflow failures.

• Get knowledge base

  Tool name: get_knowledge_base

  Get a knowledge base by ID.

• Get knowledge document

  Tool name: get_knowledge_document

  Get a knowledge document, including its body rendered as Markdown/plain text.

• Get priority

  Tool name: get_priority

  Get a priority by ID.

• Get review

  Tool name: get_review

  Read a review's source, apply state, and current approval requirement.

• Get review item

  Tool name: get_review_item

  Read secret-scrubbed before and after documents using the review UI's comparison baseline.

• Get schema migration

  Tool name: get_schema_migration

  Get a schema migration by ID, including its current status (PENDING, IN_PROGRESS, APPLIED, COMPLETED, FAILED, or CANCELLED).

• Get sla definition

  Tool name: get_sla_definition

  Retrieve a single SLA definition by ID, including its conditions, attachment criteria, and action definitions.

• Get sla statistics

  Tool name: get_sla_statistics

  Get aggregate SLA compliance statistics for a team — the same numbers the native Analytics -> SLA page shows: met/breached/active counts, compliance rate, and completion-time percentiles.

• Get sla timeseries

  Tool name: get_sla_timeseries

  Get a per-day SLA outcome timeseries for a team — met, breached, and active-on-track counts bucketed by day over the window.

• Get status

  Tool name: get_status

  Get a ticket status by ID.

• Get tag

  Tool name: get_tag

  Get a specific tag by ID.

• Get team

  Tool name: get_team

  Get a specific team by ID.

• Get team assignment settings

  Tool name: get_team_assignment_settings

  Retrieve the Settings tab of the team's Assignment page: the assignment preferences (default member assignment, restriction to team members, custom escalation workflow) and the assignment groups with…

• Get team group

  Tool name: get_team_group

  Get a specific team group binding by team ID and group ID, or by composite ID.

• Get team user

  Tool name: get_team_user

  Get a specific team user by team ID and user ID, or by composite ID.

• Get ticket

  Tool name: get_ticket

  Get a specific ticket by ID.

• Get ticket custom field values

  Tool name: get_ticket_custom_field_values

  Get the custom field values that have been explicitly set on a ticket.

• Get ticket model definition

  Tool name: get_ticket_model_definition

  Get a ticket model's full definition.

• Get ticket relationship

  Tool name: get_ticket_relationship

  Get a ticket relationship by its ID.

• Get ticket snapshot

  Tool name: get_ticket_snapshot

  Get an internal troubleshooting snapshot for a ticket.

• Get ticket statistics

  Tool name: get_ticket_statistics

  Get a team's lifetime ticket activity — the same 'All time' numbers the native Analytics landing shows: AI-resolved tickets, AI-assisted tickets, total ticket-attached workflow runs, and median time…

• Get ticket timeseries

  Tool name: get_ticket_timeseries

  Get a team's per-ticket time series over a window — creation and resolution timestamps and responded-feedback sentiment counts — the raw rows the native Analytics landing's requests, time-to-resolve,…

• Get user

  Tool name: get_user

  Get a specific user by ID.

• Get user custom fields schema

  Tool name: get_user_custom_fields_schema

  Get the organization's user custom fields schema — the custom attributes carried on every user (department, manager, etc.) beyond id/email, with each field's key, type, and valid ENUM/MULTI_SELECT…

• Get user relationship

  Tool name: get_user_relationship

  Get a user's relationship of the given type (e.g. their manager).

• Get widget

  Tool name: get_widget

  Retrieve a single widget by ID, with its type and the matching config.

• Get workflow

  Tool name: get_workflow

  Get a specific workflow by ID.

• Get workflow approval procedure

  Tool name: get_workflow_approval_procedure

  Get a specific approval procedure by ID for a workflow.

• Get workflow run

  Tool name: get_workflow_run

  Get a specific workflow run by ID.

• Get workflow run task

  Tool name: get_workflow_run_task

  Get the full (size-capped) input and output for a single task (step) of a workflow run.

• Install change models

  Tool name: install_change_models

  Install ITIL change models for the team.

• Install schema template

  Tool name: install_schema_template

  Install Schema Template [Scope: team]

• Link tickets

  Tool name: link_tickets

  Link two tickets together with a linked relationship.

• List access policies

  Tool name: list_access_policies

  List all access policies for a team.

• List access policy approval procedures

  Tool name: list_access_policy_approval_procedures

  List all approval procedures for an access policy.

• List access profile grants

  Tool name: list_access_profile_grants

  List access profile grants for a team, optionally filtered by access profile, resource type, or resource.

• List access profiles

  Tool name: list_access_profiles

  List all access profiles for a team.

• List access relationships

  Tool name: list_access_relationships

  List access relationships for a subject (app instance, resource, role, or team).

• List access requests

  Tool name: list_access_requests

  List access requests for a team.

• List agent sessions

  Tool name: list_agent_sessions

  List the sessions (executions) produced by an agent, most recent first.

• List agents

  Tool name: list_agents

  List agents for a team.

• List app instance integrations

  Tool name: list_app_instance_integrations

  List integrations for an app instance.

• List app instance labels

  Tool name: list_app_instance_labels

  DEPRECATED: use the Tag API.

• List app instances

  Tool name: list_app_instances

  List app instances owned by the team along with those shared with it.

• List app relationships

  Tool name: list_app_relationships

  DEPRECATED: use ListAccessRelationships.

• List app resource roles

  Tool name: list_app_resource_roles

  List all app resource roles for a team, optionally filtered by resource.

• List app resources

  Tool name: list_app_resources

  List all app resources for a team, optionally filtered by app instance.

• List approval delegations

  Tool name: list_approval_delegations

  List approval delegation rules.

• List approval procedures

  Tool name: list_approval_procedures

  List a team's approval procedures.

• List approval request steps

  Tool name: list_approval_request_steps

  List all steps for an approval request, including approver resolutions.

• List approval requests

  Tool name: list_approval_requests

  List all approval requests for a team.

• List assignment rules

  Tool name: list_assignment_rules

  List a team's assignment rules in precedence order, lowest display_order first.

• List audit logs

  Tool name: list_audit_logs

  List your organization's audit log events from the last 90 days, newest first.

• List category options

  Tool name: list_category_options

  List categories (including nested subcategories) for a team.

• List change blackout schedules

  Tool name: list_change_blackout_schedules

  List the team's change-blackout schedules.

• List change schedule conflicts

  Tool name: list_change_schedule_conflicts

  Read what's scheduled during a window and what each change collides with (CAB prep, blast-radius, find-a-window).

• List connected channels

  Tool name: list_connected_channels

  List existing Slack and Microsoft Teams channel connections, including disabled channels.

• List custom field options

  Tool name: list_custom_field_options

  List the available custom field definitions for a team and ticket type.

• List custom roles

  Tool name: list_custom_roles

  List a team's custom roles.

• List custom services

  Tool name: list_custom_services

  List all custom services for a team.

• List database issue evidence

  Tool name: list_database_issue_evidence

  List the occurrences grouped into one issue, such as each failed workflow run or rejected item, newest first.

• List database issues

  Tool name: list_database_issues

  List a table's open issues, most recently observed first: synced items a rule rejected or that failed to publish, sync and schema-migration failures, and workflow rule runs or held changes that did…

• List database rules

  Tool name: list_database_rules

  List a table's workflow and validation rules.

• List document templates

  Tool name: list_document_templates

  List the team's document-signing templates with the recipient roles, variables (tokens), and fillable fields a signature input references.

• List email intake configs

  Tool name: list_email_intake_configs

  List the email addresses a team receives tickets through.

• List entities

  Tool name: list_entities

  List entities for a team.

• List entity field mappings

  Tool name: list_entity_field_mappings

  List the field mappings for an entity type, optionally narrowed to a single ingestion config's source.

• List entity field value history

  Tool name: list_entity_field_value_history

  List the change history for an entity's field values.

• List entity ingestion configs

  Tool name: list_entity_ingestion_configs

  List entity ingestion configs for a team, optionally filtered by app instance.

• List entity ingestion runs

  Tool name: list_entity_ingestion_runs

  List the ingestion runs for an entity ingestion config, most-recent-first, including status, per-item counts, and any failure.

• List entity pending changes

  Tool name: list_entity_pending_changes

  List changes to a table that before-workflow rules are holding until their workflows decide, with each run's state.

• List entity schemas

  Tool name: list_entity_schemas

  List Entity Schemas [Scope: team]

• List entity types

  Tool name: list_entity_types

  List all entity types for a team.

• List entity workflow rules

  Tool name: list_entity_workflow_rules

  List workflow rules for an entity type.

• List folder contents

  Tool name: list_folder_contents

  List the direct items in a folder.

• List folders

  Tool name: list_folders

  List a team's folders of a given item_type as a flat list (use parent_folder_id to reconstruct the tree).

• List forms

  Tool name: list_forms

  List a team's forms.

• List groups

  Tool name: list_groups

  List groups.

• List guidance versions

  Tool name: list_guidance_versions

  List the version history of a guidance (Help Desk Skill).

• List guidances

  Tool name: list_guidances

  List all guidances for a team.

• List help agent simulation configs

  Tool name: list_help_agent_simulation_configs

  List the team's saved help-agent simulation configs (without scenarios).

• List help agent simulation runs

  Tool name: list_help_agent_simulation_runs

  List standalone simulation run history.

• List help agent simulation suite runs

  Tool name: list_help_agent_simulation_suite_runs

  List recorded simulation suite runs, optionally filtered by suite_id.

• List help agent simulation suites

  Tool name: list_help_agent_simulation_suites

  List the team's saved help-agent simulation suites (without membership).

• List journeys

  Tool name: list_journeys

  List lean journey rows for a team.

• List knowledge bases

  Tool name: list_knowledge_bases

  List the knowledge bases for a team.

• List knowledge documents

  Tool name: list_knowledge_documents

  List the documents in a knowledge base.

• List labels

  Tool name: list_labels

  List labels for a team.

• List priorities

  Tool name: list_priorities

  List priorities for a team.

• List reclamation candidates

  Tool name: list_reclamation_candidates

  List a team's reclamation-candidate reclamations — entitlement grants flagged for review or reclaim because the user stopped signing in.

• List reports

  Tool name: list_reports

  List reports for a team.

• List requestable roles

  Tool name: list_requestable_roles

  List roles that are available for requesting access.

• List resources for app instance

  Tool name: list_resources_for_app_instance

  List Resources For App Instance [Scope: team]

• List review items

  Tool name: list_review_items

  List review item metadata using page_size and page_token.

• List reviews

  Tool name: list_reviews

  List a team's session reviews and incoming promotions, or use outgoing=true for promotions from that team.

• List schedules

  Tool name: list_schedules

  List a team's recurring schedules.

• List schema migrations

  Tool name: list_schema_migrations

  List the schema migration history for an entity type, newest first.

• List schema templates

  Tool name: list_schema_templates

  List Schema Templates [Scope: team]

• List sla definitions

  Tool name: list_sla_definitions

  List all SLA definitions for a team.

• List statuses

  Tool name: list_statuses

  List statuses for a team.

• List subject tags

  Tool name: list_subject_tags

  List the tags attached to a subject.

• List tags

  Tool name: list_tags

  List all tags for a team.

• List team access policy approval procedures

  Tool name: list_team_access_policy_approval_procedures

  List all access policy approval procedures for a team.

• List team groups

  Tool name: list_team_groups

  List team group bindings.

• List team users

  Tool name: list_team_users

  List team users.

• List team workflow approval procedures

  Tool name: list_team_workflow_approval_procedures

  List all workflow approval procedures for a team.

• List teams

  Tool name: list_teams

  List all teams.

• List ticket assignment groups

  Tool name: list_ticket_assignment_groups

  List the groups tickets on this team can be routed to.

• List ticket external messages

  Tool name: list_ticket_external_messages

  List all origin external messages for a ticket.

• List ticket external tickets

  Tool name: list_ticket_external_tickets

  List all external tickets linked to a Serval ticket.

• List ticket feedback

  Tool name: list_ticket_feedback

  List feedback items across tickets for a team.

• List ticket messages

  Tool name: list_ticket_messages

  List messages for a ticket.

• List ticket model transitions

  Tool name: list_ticket_model_transitions

  List all ticket model transitions for the team.

• List ticket models

  Tool name: list_ticket_models

  List the team's ticket models across all ticket types (journey, request, incident, ...).

• List ticket relevant assets

  Tool name: list_ticket_relevant_assets

  List all relevant assets associated with a ticket.

• List ticket sla instances

  Tool name: list_ticket_sla_instances

  List a team's SLA instances — one per SLA attachment to a ticket, carrying its definition ID, lifecycle state, clock timestamps, and progress snapshots.

• List ticket subscribers

  Tool name: list_ticket_subscribers

  List all subscribers for a ticket.

• List tickets

  Tool name: list_tickets

  List tickets for a team.

• List topics

  Tool name: list_topics

  List the AI-generated topic taxonomy for a team.

• List user phone numbers

  Tool name: list_user_phone_numbers

  List current phone assignments and their login trust.

• List user relationships

  Tool name: list_user_relationships

  List user relationships.

• List users

  Tool name: list_users

  List all users.

• List worker egress failures

  Tool name: list_worker_egress_failures

  List connections the team's worker replicas could not open while running workflows, aggregated per replica, app instance, and cause (dns, timeout, refused, tls_untrusted, tls_hostname, tls_handshake,…

• List worker replicas

  Tool name: list_worker_replicas

  List the team's worker replicas (worker processes, Serval-managed and self-hosted) that reported recently: hosting, chart version, image tags, queues, the config generation each was installed with,…

• List workers

  Tool name: list_workers

  List the team's self-hosted (hybrid) workers — customer-run workers that serve app instances with route_direct_from_worker — with each worker's name, creation time, last connection to Serval, and…

• List workflow approval procedures

  Tool name: list_workflow_approval_procedures

  List all approval procedures for a workflow.

• List workflow run tasks

  Tool name: list_workflow_run_tasks

  List the tasks (steps) of a workflow run, ordered by step, with truncated input/output previews and a resolved outcome per step.

• List workflow runs

  Tool name: list_workflow_runs

  List all workflow runs for a team, ordered by created_at desc.

• List workflow versions

  Tool name: list_workflow_versions

  List the version history of a workflow.

• List workflows

  Tool name: list_workflows

  List all workflows for a team.

• Move knowledge document

  Tool name: move_knowledge_document

  Re-parent a knowledge document within its knowledge base, or move it to the top level.

• Move ticket to team

  Tool name: move_ticket_to_team

  Move a ticket to a different team.

• Notify user

  Tool name: notify_user

  Send an agent-run notification to a recipient the agent resolved in-session.

• Preview schema template install

  Tool name: preview_schema_template_install

  Preview Schema Template Install [Scope: team]

• Promote incident to major incident

  Tool name: promote_incident_to_major_incident

  Promote an incident in place to a major incident, recording the optional reason on the ticket's activity log and carrying existing custom-field values onto the major-incident field set.

• Publish knowledge document

  Tool name: publish_knowledge_document

  Publish a knowledge document so it becomes agent-retrievable (kicks off indexing).

• Put entity workflow rule

  Tool name: put_entity_workflow_rule

  Configure a workflow rule for entity changes.

• Query change tickets

  Tool name: query_change_tickets

  Read the team's change tickets for fleet-level analysis.

• Reactivate user

  Tool name: reactivate_user

  Reactivate a previously deactivated user, restoring their organization membership.

• Reclaim reclamation candidate

  Tool name: reclaim_reclamation_candidate

  Reclaim an in-review reclamation candidate: conclude its review as reclaimed and start deprovisioning the grant.

• Reclassify ticket

  Tool name: reclassify_ticket

  Reclassify a ticket in place between request and incident, recording the optional reason on the ticket's activity log.

• Remove label from app instance

  Tool name: remove_label_from_app_instance

  DEPRECATED: use RemoveTagFromSubject.

• Remove tag from subject

  Tool name: remove_tag_from_subject

  Detach a tag from a subject.

• Remove ticket assignment group

  Tool name: remove_ticket_assignment_group

  Remove a group from the team's configured assignment groups.

• Remove ticket relevant asset

  Tool name: remove_ticket_relevant_asset

  Remove a relevant asset from a ticket.

• Reorder assignment rules

  Tool name: reorder_assignment_rules

  Set the order of a team's assignment rules.

• Replay entity workflow

  Tool name: replay_entity_workflow

  Run an after-workflow rule's workflow again, with the change's captured values, for an execution that failed, was held, or was canceled.

• Resolve scoped refs

  Tool name: resolve_scoped_refs

  Resolve team-scoped ids (wf_/skill_/ent_/form_) to their resource UUID, display name, and kind within a team.

• Reveal entity field value

  Tool name: reveal_entity_field_value

  Reveal the value of a sensitive field on one entity.

• Revoke access request

  Tool name: revoke_access_request

  Revokes an active access request, ending the user's access early.

• Search access memberships

  Tool name: search_access_memberships

  List a user’s recorded Access Management role memberships within one team, matching the role Users rosters.

• Search access requests

  Tool name: search_access_requests

  Search access requests with filters.

• Search app resource roles

  Tool name: search_app_resource_roles

  Search app resource roles by role or parent-resource text, optionally filtered by team, app instance, or resource IDs.

• Search app resources

  Tool name: search_app_resources

  Search app resources with filters in the request body.

• Search approval requests

  Tool name: search_approval_requests

  Search approval requests with filters such as resource type, result status, and date range.

• Search custom service endpoints

  Tool name: search_custom_service_endpoints

  Find endpoints in an OpenAPI spec the team uploaded for one of its custom HTTP apps.

• Search entities

  Tool name: search_entities

  Search entities with advanced filtering, sorting, and pagination.

• Search entity types

  Tool name: search_entity_types

  Search for entity types by key or other filters.

• Search groups

  Tool name: search_groups

  Find groups by name.

• Search knowledge

  Tool name: search_knowledge

  Search the team's knowledge corpus.

• Search ticket messages

  Tool name: search_ticket_messages

  Search messages across tickets with filters for team, ticket, author, author role, and creation time range.

• Search tickets

  Tool name: search_tickets

  Search tickets with filters.

• Search users

  Tool name: search_users

  Search the organization's user directory with structured filters over built-in user fields AND user custom fields in one query — the same search that powers the Users database UI.

• Search workflow runs

  Tool name: search_workflow_runs

  Search workflow runs with filters.

• Send help agent message

  Tool name: send_help_agent_message

  Send a message to a team's help desk agent and wait for its reply.

• Set assignment rules fallback

  Tool name: set_assignment_rules_fallback

  Replace the fallback, shown in the app as All other tickets: who is assigned a ticket that no assignment rule matches.

• Set connected channel mode

  Tool name: set_connected_channel_mode

  Set the mode of an existing channel connection.

• Set folder item location

  Tool name: set_folder_item_location

  Set the folder location for a folder item, or move it to the root by leaving folder_id unset.

• Set ticket custom field values

  Tool name: set_ticket_custom_field_values

  Set custom field values on a ticket.

• Set ticket model field hidden

  Tool name: set_ticket_model_field_hidden

  Set a ticket model custom field's default-hidden state.

• Set ticket model lifecycle

  Tool name: set_ticket_model_lifecycle

  Set a ticket model's lifecycle statuses.

• Set ticket model transition

  Tool name: set_ticket_model_transition

  Set a transition's auto-fire flag and/or its field-value preconditions.

• Set ticket model transition precondition

  Tool name: set_ticket_model_transition_precondition

  Set or clear a transition's precondition.

• Set user phone login trust

  Tool name: set_user_phone_login_trust

  Explicitly grant or revoke magic-link login trust for the current phone assignment.

• Start help agent simulation

  Tool name: start_help_agent_simulation

  Run a published simulation config.

• Start help agent simulation suite

  Tool name: start_help_agent_simulation_suite

  Run a published simulation suite.

• Start workflow run

  Tool name: start_workflow_run

  Start a workflow asynchronously.

• Submit help agent form

  Tool name: submit_help_agent_form

  Submit values for a form the help-desk agent opened.

• Submit ticket feedback

  Tool name: submit_ticket_feedback

  Submit a user's feedback (CSAT) on a ticket.

• Sync entity ingestion config

  Tool name: sync_entity_ingestion_config

  Trigger a sync for an entity ingestion config.

• Sync ticket to channel

  Tool name: sync_ticket_to_channel

  Sync an existing Serval ticket to a channel by creating an external ticket in that channel and establishing ongoing bidirectional sync.

• Trigger agent session

  Tool name: trigger_agent_session

  Trigger a manual run of an agent, outside its cron schedule.

• Unarchive entity

  Tool name: unarchive_entity

  Restore an archived entity to active browse.

• Unarchive ticket

  Tool name: unarchive_ticket

  Restore a ticket from cold storage.

• Unpublish knowledge document

  Tool name: unpublish_knowledge_document

  Unpublish a knowledge document so it is no longer agent-retrievable.

• Update access policy

  Tool name: update_access_policy

  Update an existing access policy.

• Update access policy approval procedure

  Tool name: update_access_policy_approval_procedure

  Update an existing approval procedure for an access policy.

• Update access profile

  Tool name: update_access_profile

  Update an existing access profile.

• Update access relationship

  Tool name: update_access_relationship

  Update an access relationship.

• Update agent

  Tool name: update_agent

  Update an agent.

• Update app instance

  Tool name: update_app_instance

  Update an existing app instance.

• Update app instance label

  Tool name: update_app_instance_label

  DEPRECATED: use the Tag API.

• Update app relationship

  Tool name: update_app_relationship

  DEPRECATED: use UpdateAccessRelationship.

• Update app resource

  Tool name: update_app_resource

  Update an existing app resource.

• Update app resource role

  Tool name: update_app_resource_role

  Update an existing app resource role.

• Update approval delegation

  Tool name: update_approval_delegation

  Update an existing approval delegation rule.

• Update approval procedure

  Tool name: update_approval_procedure

  Replace an approval procedure's name, description, timeout, and steps.

• Update assignment rule

  Tool name: update_assignment_rule

  Replace an assignment rule's conditions and actions.

• Update category option

  Tool name: update_category_option

  Update a category's name, description, or parent.

• Update change blackout schedule

  Tool name: update_change_blackout_schedule

  Update a one-off change-blackout schedule's description or window.

• Update custom role

  Tool name: update_custom_role

  Update a custom role's name, description, base role, and granted actions.

• Update custom service

  Tool name: update_custom_service

  Update an existing custom service.

• Update database rule

  Tool name: update_database_rule

  Update a table rule.

• Update entity

  Tool name: update_entity

  Update an existing entity.

• Update entity field mapping

  Tool name: update_entity_field_mapping

  Update a field mapping's external field path and/or precedence.

• Update entity ingestion config

  Tool name: update_entity_ingestion_config

  Update an entity ingestion config.

• Update entity type

  Tool name: update_entity_type

  Update an entity type's name, color, icon, or help-agent visibility.

• Update entity type field

  Tool name: update_entity_type_field

  Update an entity type field: rename it (set name) and/or change its data type (set data_type, plus enum_options when the new type is ENUM/MULTI_SELECT).

• Update folder

  Tool name: update_folder

  Rename and/or move a folder.

• Update form

  Tool name: update_form

  Update a form's draft.

• Update group

  Tool name: update_group

  Update an existing group.

• Update guidance

  Tool name: update_guidance

  Update an existing guidance.

• Update help agent simulation config

  Tool name: update_help_agent_simulation_config

  Update a simulation config's name/description, or replace its scenario (which creates a new revision).

• Update knowledge base

  Tool name: update_knowledge_base

  Update a knowledge base.

• Update knowledge document

  Tool name: update_knowledge_document

  Update a knowledge document's title, content (Markdown), icon, or color.

• Update label

  Tool name: update_label

  Update a ticket label's name, description, color, or whether the help-desk agent may apply it.

• Update priority

  Tool name: update_priority

  Update a priority's display name, description, or AI selectability.

• Update sla definition

  Tool name: update_sla_definition

  Update an SLA definition.

• Update status

  Tool name: update_status

  Update a ticket status.

• Update tag

  Tool name: update_tag

  Update an existing tag.

• Update team

  Tool name: update_team

  Update an existing team.

• Update team assignment settings

  Tool name: update_team_assignment_settings

  Change the team's assignment preferences.

• Update team group

  Tool name: update_team_group

  Update the role a group holds on a team.

• Update team user

  Tool name: update_team_user

  Update a team user's role.

• Update ticket

  Tool name: update_ticket

  Update an existing ticket.

• Update ticket assignment group

  Tool name: update_ticket_assignment_group

  Set an assignment group's work schedule or member assignment.

• Update user

  Tool name: update_user

  Update an existing user.

• Update workflow

  Tool name: update_workflow

  Update an existing workflow.

• Update workflow approval procedure

  Tool name: update_workflow_approval_procedure

  Update an existing approval procedure for a workflow.

• Upsert ticket model

  Tool name: upsert_ticket_model

  Create or update a ticket model.

• Upsert ticket model status entry action

  Tool name: upsert_ticket_model_status_entry_action

  Wire a workflow to fire on status entry.

• Wait for help agent messages

  Tool name: wait_for_help_agent_messages

  Follow a conversation for whatever the help-desk agent says next.