Connect Pendo to Claude Cowork
Give Claude Cowork governed access to Pendo’s 54 tools through Runlayer, with identity, policy, scanning, and audit on every call.
Set up
Add Pendo to Claude Cowork in four steps
Admins approve the server once. Everyone in Claude Cowork then gets it through the same governed connection.
- 1
Approve Pendo in Runlayer
Add Pendo from the catalog and choose who can use it and which of its tools are allowed.
- 2
Connect Claude Cowork to Runlayer
Claude Cowork gets connector tools through the Runlayer Plugin. With direct tool listing turned on for your deployment, Pendo’s 54 tools show up in Claude Cowork’s own tool list.
Claude Cowork setup guide - 3
Sign in to Pendo
Sign in the way Pendo requires. Runlayer holds the credentials so they stay out of the client’s configuration.
- 4
Use Pendo from Claude Cowork
Pendo’s approved tools appear in Claude Cowork. Every call is checked against policy and recorded.
Tools
54 Pendo tools in Claude Cowork
Runlayer policy decides which of these Claude Cowork users can call.
Account metadata schema
Return the set of metadata fields available for accounts.
Acquisition trend
Count new visitors or accounts per period - users whose first-ever interaction with the app (scope='app'), a specific page or feature (scope='page' or 'feature'), or a track event…
Agent analytics conversation analysis
Lists and ranks individual AI agent conversations with per-conversation metrics.
Agent analytics issue analysis
Returns issue diagnoses, flagged response tool/model usage, and user prompt content for the events of a specific detected issue cluster in AI Agent Analytics.
Agent analytics key metrics
Returns key aggregate metrics for AI agent conversations with period-over-period comparison.
Agent analytics tracked issue analysis
Deep-dives into a single tracked issue in AI Agent Analytics for a specific AI agent, surfacing the visitors and accounts, sampled issue explanations from detected issue clusters, the tools and…
Agent analytics tracked use case analysis
Deep-dives into a single tracked use case in AI Agent Analytics for a specific AI agent, surfacing the visitors and accounts, the tools and models the agent invoked, sampled explanations, and a…
Aggregate entity usage
Rank pages, features, or track events by aggregate usage over a date range, or measure a named set of them as one population.
Control
What Runlayer can see and stop in Claude Cowork
Some controls apply to every client at the gateway. Others depend on what Claude Cowork exposes to Runlayer.
Gateway policy (available)
Every Pendo call from Claude Cowork passes through Runlayer, where your policies can allow, alert, mask, or block it.
Audit trail (available)
Each call is recorded with the user, Claude Cowork as the client, the tool, and the policy and scanner decisions.
Anthropic inference hooks (available)
Anthropic Inference hooks let Runlayer check Claude Cowork prompts before inference.
OTLP telemetry (available)
Claude Cowork can send supported OpenTelemetry events to Runlayer for observe-only session visibility.
Stop a call before it runs (available)
Runlayer can reject a Claude Cowork prompt before Anthropic runs it, which stops the whole request rather than one tool call.
Block output after it runs (available)
Because Runlayer checks the full prompt, tool results in it can be blocked before the model sees them.
Redact output in place (not available)
Runlayer cannot mask content in Claude Cowork. The gateway still applies policy to the call.
In Claude Cowork
- Cowork session data sent over OpenTelemetry is for monitoring only and cannot stop anything.
Frequently asked questions
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