Connect Pendo to ChatGPT
Give ChatGPT governed access to Pendo’s 54 tools through Runlayer, with identity, policy, scanning, and audit on every call.
Set up
Add Pendo to ChatGPT in four steps
Admins approve the server once. Everyone in ChatGPT then gets it through the same governed connection.
- 1
Approve Pendo in Runlayer
Add Pendo from the catalog and choose who can use it and which of its tools are allowed.
- 2
Connect ChatGPT to Runlayer
Admins publish the Runlayer Plugin and its skill to the whole ChatGPT organization. With direct tool listing turned on for your deployment, Pendo’s 54 tools show up in ChatGPT’s own tool list.
ChatGPT setup guide - 3
Sign in to Pendo
Sign in the way Pendo requires. Runlayer holds the credentials so they stay out of the client’s configuration.
- 4
Use Pendo from ChatGPT
Pendo’s approved tools appear in ChatGPT. Every call is checked against policy and recorded.
Tools
54 Pendo tools in ChatGPT
Runlayer policy decides which of these ChatGPT users can call.
Account metadata schema
Return the set of metadata fields available for accounts.
Acquisition trend
Count new visitors or accounts per period - users whose first-ever interaction with the app (scope='app'), a specific page or feature (scope='page' or 'feature'), or a track event…
Agent analytics conversation analysis
Lists and ranks individual AI agent conversations with per-conversation metrics.
Agent analytics issue analysis
Returns issue diagnoses, flagged response tool/model usage, and user prompt content for the events of a specific detected issue cluster in AI Agent Analytics.
Agent analytics key metrics
Returns key aggregate metrics for AI agent conversations with period-over-period comparison.
Agent analytics tracked issue analysis
Deep-dives into a single tracked issue in AI Agent Analytics for a specific AI agent, surfacing the visitors and accounts, sampled issue explanations from detected issue clusters, the tools and…
Agent analytics tracked use case analysis
Deep-dives into a single tracked use case in AI Agent Analytics for a specific AI agent, surfacing the visitors and accounts, the tools and models the agent invoked, sampled explanations, and a…
Aggregate entity usage
Rank pages, features, or track events by aggregate usage over a date range, or measure a named set of them as one population.
Control
What Runlayer can see and stop in ChatGPT
Some controls apply to every client at the gateway. Others depend on what ChatGPT exposes to Runlayer.
Gateway policy (available)
Every Pendo call from ChatGPT passes through Runlayer, where your policies can allow, alert, mask, or block it.
Audit trail (available)
Each call is recorded with the user, ChatGPT as the client, the tool, and the policy and scanner decisions.
Compliance API import (available)
OpenAI Compliance Logs Platform imports ChatGPT web chats for review.
Managed browser extension (available)
Managed Chrome, Edge, and Firefox deployments can monitor supported web-chat activity and apply prompt-time controls where the surface permits it.
Native enforcement adapter (not available)
Runlayer has no device-side adapter for ChatGPT yet, so control happens at the gateway.
Frequently asked questions
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