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Assembled

Check support schedules against the forecast and open overtime or time-off slots in Assembled.

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Tools

13 available tools

Search the tool definitions captured from the MCP server. The live list can vary with version, deployment, and credentials.

13 tools found.

  • Create forecast adjustments

    Tool name: create_forecast_adjustments

    Create one or more forecast adjustments layered on the master forecast.

  • Create overtime and voluntary time off

    Tool name: create_overtime_and_voluntary_time_off

    Publish one overtime ('OT') or voluntary-time-off ('VTO') slot.

  • Get agent time summaries

    Tool name: get_agent_time_summaries

    Approved overtime (overtime_seconds),

  • Get bpo heatmap

    Tool name: get_bpo_heatmap

    Get BPO staffing per time bucket: required, committed, scheduled and actuals.

  • Get current time

    Tool name: get_current_time

    Get the current date and time, in both UTC and the company's timezone.

  • Get forecast adjustments

    Tool name: get_forecast_adjustments

    List existing forecast adjustments for the company.

  • Get forecasted vs actual

    Tool name: get_forecasted_vs_actual

    Get forecasted vs actual comparison metrics from Assembled.

  • Get metrics catalog and query usage

    Tool name: get_metrics_catalog_and_query_usage

    Get the catalog of available metrics and instructions for using the query_metrics() tool.

  • Get overtime and voluntary time off

    Tool name: get_overtime_and_voluntary_time_off

    List existing overtime ('OT') and voluntary-time-off ('VTO') slots.

  • Get schedule

    Tool name: get_schedule

    Get scheduled activities for agents matching a filter over a small time window.

  • Get staffing parameters

    Tool name: get_staffing_parameters

    Get the staffing assumptions configured for every channel and queue.

  • Get workforce config

    Tool name: get_workforce_config

    Queues, sites, skills, teams, channels, and schedules for the company (bounded responses).

  • Query metrics

    Tool name: query_metrics

    Execute a metrics query against the Assembled metrics API.

Compatibility

Connect Assembled to the clients your teams already use

27 AI clients can connect to Assembled through Runlayer. Pick one for its setup steps and controls.

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Why Runlayer

Why connect Assembled through Runlayer?

One approved path

Approve Assembled once and everyone gets it in the AI clients they already use. Runlayer holds the credentials, so nothing sits in client configuration.

Fine-grained policy

Control who can use each server, tool, and resource, and under which runtime conditions.

Runtime security

Scan tool inputs and outputs for prompt injection, credential exposure, PII, and data exfiltration, then alert, mask, or block.

Audit and observability

Trace every request across users, clients, tools, policies, scanner decisions, and downstream systems.

Frequently asked questions