Connect PagerDuty to Microsoft 365 Copilot
Give Microsoft 365 Copilot governed access to PagerDuty’s 18 tools through Runlayer, with identity, policy, scanning, and audit on every call.
Set up
Add PagerDuty to Microsoft 365 Copilot in four steps
Admins approve the server once. Everyone in Microsoft 365 Copilot then gets it through the same governed connection.
- 1
Approve PagerDuty in Runlayer
Add PagerDuty from the catalog and choose who can use it and which of its tools are allowed.
- 2
Connect Microsoft 365 Copilot to Runlayer
Users add the Runlayer Plugin to Microsoft 365 Copilot by following Runlayer’s setup guide. Microsoft 365 Copilot reaches PagerDuty’s 18 tools through the Runlayer Plugin’s search and execute tools instead of listing each one.
Microsoft 365 Copilot setup guide - 3
Sign in to PagerDuty
Each user signs in to PagerDuty with OAuth. Runlayer keeps the tokens out of the client’s configuration.
- 4
Use PagerDuty from Microsoft 365 Copilot
PagerDuty’s approved tools appear in Microsoft 365 Copilot. Every call is checked against policy and recorded.
Tools
18 PagerDuty tools in Microsoft 365 Copilot
Runlayer policy decides which of these Microsoft 365 Copilot users can call.
Browse activity
Read PagerDuty account activity (log entries).
Browse alert grouping
Read PagerDuty alert grouping settings.
Browse change events
Read PagerDuty change event data.
Browse escalation policies
Read PagerDuty escalation policy data.
Browse event orchestrations
Read PagerDuty event orchestration data.
Browse incidents
Read PagerDuty incident data.
Browse schedules
Read PagerDuty schedules and on-call data.
Browse services
Read PagerDuty service data.
Control
What Runlayer can see and stop in Microsoft 365 Copilot
Some controls apply to every client at the gateway. Others depend on what Microsoft 365 Copilot exposes to Runlayer.
Gateway policy (available)
Every PagerDuty call from Microsoft 365 Copilot passes through Runlayer, where your policies can allow, alert, mask, or block it.
Audit trail (available)
Each call is recorded with the user, Microsoft 365 Copilot as the client, the tool, and the policy and scanner decisions.
Managed browser extension (available)
Managed Chrome, Edge, and Firefox deployments can monitor supported web-chat activity and apply prompt-time controls where the surface permits it.
Native enforcement adapter (not available)
Runlayer has no device-side adapter for Microsoft 365 Copilot yet, so control happens at the gateway.
Frequently asked questions
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