Connect Jam to Microsoft 365 Copilot
Give Microsoft 365 Copilot governed access to Jam’s 15 tools through Runlayer, with identity, policy, scanning, and audit on every call.
Set up
Add Jam to Microsoft 365 Copilot in four steps
Admins approve the server once. Everyone in Microsoft 365 Copilot then gets it through the same governed connection.
- 1
Approve Jam in Runlayer
Add Jam from the catalog and choose who can use it and which of its tools are allowed.
- 2
Connect Microsoft 365 Copilot to Runlayer
Users add the Runlayer Plugin to Microsoft 365 Copilot by following Runlayer’s setup guide. Microsoft 365 Copilot reaches Jam’s 15 tools through the Runlayer Plugin’s search and execute tools instead of listing each one.
Microsoft 365 Copilot setup guide - 3
Sign in to Jam
Sign in the way Jam requires. Runlayer holds the credentials so they stay out of the client’s configuration.
- 4
Use Jam from Microsoft 365 Copilot
Jam’s approved tools appear in Microsoft 365 Copilot. Every call is checked against policy and recorded.
Tools
15 Jam tools in Microsoft 365 Copilot
Runlayer policy decides which of these Microsoft 365 Copilot users can call. 13 read data only.
Get Jam bug report details and metadata
Retrieve comprehensive metadata and details for a specific Jam bug report.
Get network activity and HTTP request logs
Extract network activity logs captured during the Jam session.
Get browser console output and javascript logs
Retrieve browser console output captured during the Jam session.
Get user interaction timeline and events
Access the complete timeline of user interactions captured in the Jam.
Get custom Jam metadata
Retrieve custom metadata set via the jam.metadata() SDK.
Get visual screenshots and image attachments
Retrieve visual screenshots and image attachments from screenshot-type Jams.
Analyze video recording
Extract user intents from a Jam recording.
Get video transcript
Retrieve the speech transcript (captions) from a video Jam recording in WebVTT format with timestamps.
Control
What Runlayer can see and stop in Microsoft 365 Copilot
Some controls apply to every client at the gateway. Others depend on what Microsoft 365 Copilot exposes to Runlayer.
Gateway policy (available)
Every Jam call from Microsoft 365 Copilot passes through Runlayer, where your policies can allow, alert, mask, or block it.
Audit trail (available)
Each call is recorded with the user, Microsoft 365 Copilot as the client, the tool, and the policy and scanner decisions.
Managed browser extension (available)
Managed Chrome, Edge, and Firefox deployments can monitor supported web-chat activity and apply prompt-time controls where the surface permits it.
Native enforcement adapter (not available)
Runlayer has no device-side adapter for Microsoft 365 Copilot yet, so control happens at the gateway.
Frequently asked questions
Connect more