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Connect Gainsight to Hermes

Give Hermes governed access to Gainsight’s 20 tools through Runlayer, with identity, policy, scanning, and audit on every call.

Book a demo Hermes setup guide

Set up

Add Gainsight to Hermes in four steps

Admins approve the server once. Everyone in Hermes then gets it through the same governed connection.

  1. 1

    Add Gainsight to Runlayer

    Gainsight isn’t in the Runlayer catalog yet, so an admin adds it by its MCP server URL.

    Adding a connector manually
  2. 2

    Connect Hermes to Runlayer

    Users add the Runlayer Plugin to Hermes by following Runlayer’s setup guide. Hermes reaches Gainsight’s 20 tools through the Runlayer Plugin’s search and execute tools instead of listing each one.

    Hermes setup guide
  3. 3

    Sign in to Gainsight

    Sign in the way Gainsight requires. Runlayer holds the credentials so they stay out of the client’s configuration.

  4. 4

    Use Gainsight from Hermes

    Gainsight’s approved tools appear in Hermes. Every call is checked against policy and recorded.

Tools

20 Gainsight tools in Hermes

Runlayer policy decides which of these Hermes users can call.

  • Ask scorecard

    Fetch comprehensive scorecard data for one or more companies and/or relationships.

  • Ask staircase

    ASK Staircase compiles insights from a customer's own communications — emails, meetings, calls, support tickets, escalations, and Slack conversations.

  • Create timeline activity

    Creates a new Gainsight Timeline activity.

  • List fetch cta

    Fetch CTAs (Calls to Action) from Gainsight's Cockpit.

  • Fetch customer contacts

    Fetch contact records (people on the customer side of a company or relationship).

  • Fetch report data

    Fetch rows from a Gainsight report — optionally with on-the-fly modifications — without ever loading the full report config into your context.

  • Fetch success plan list

    Fetch Success Plans from Gainsight.

  • Fetch timeline activity list

    Fetch Timeline Activities from Gainsight using the Query API with full field control.

See all 20 Gainsight tools

Control

What Runlayer can see and stop in Hermes

Some controls apply to every client at the gateway. Others depend on what Hermes exposes to Runlayer.

  • Gateway policy (available)

    Every Gainsight call from Hermes passes through Runlayer, where your policies can allow, alert, mask, or block it.

  • Audit trail (available)

    Each call is recorded with the user, Hermes as the client, the tool, and the policy and scanner decisions.

  • Client hooks (available)

    Capture supported prompts, reasoning, local and MCP tool calls, responses, and scanner decisions in real time.

  • Stop a call before it runs (available)

    Runlayer can deny a tool call before Hermes runs it.

  • Block output after it runs (available)

    Runlayer can block a tool’s output in Hermes and show a message in its place.

  • Redact output in place (not available)

    Hermes cannot take masked output, so Runlayer can block a tool’s output but not mask it. The gateway still applies policy to the call.

In Hermes

  • Hermes can replace blocked tool output with a message, but its after-call event is for monitoring only.

Frequently asked questions

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