Connect Jam to Glean
Give Glean governed access to Jam’s 15 tools through Runlayer, with identity, policy, scanning, and audit on every call.
Set up
Add Jam to Glean in four steps
Admins approve the server once. Everyone in Glean then gets it through the same governed connection.
- 1
Approve Jam in Runlayer
Add Jam from the catalog and choose who can use it and which of its tools are allowed.
- 2
Connect Glean to Runlayer
Users add the Runlayer Plugin to Glean by following Runlayer’s setup guide. Glean reaches Jam’s 15 tools through the Runlayer Plugin’s search and execute tools instead of listing each one.
Glean setup guide - 3
Sign in to Jam
Sign in the way Jam requires. Runlayer holds the credentials so they stay out of the client’s configuration.
- 4
Use Jam from Glean
Jam’s approved tools appear in Glean. Every call is checked against policy and recorded.
Tools
15 Jam tools in Glean
Runlayer policy decides which of these Glean users can call. 13 read data only.
Get Jam bug report details and metadata
Retrieve comprehensive metadata and details for a specific Jam bug report.
Get network activity and HTTP request logs
Extract network activity logs captured during the Jam session.
Get browser console output and javascript logs
Retrieve browser console output captured during the Jam session.
Get user interaction timeline and events
Access the complete timeline of user interactions captured in the Jam.
Get custom Jam metadata
Retrieve custom metadata set via the jam.metadata() SDK.
Get visual screenshots and image attachments
Retrieve visual screenshots and image attachments from screenshot-type Jams.
Analyze video recording
Extract user intents from a Jam recording.
Get video transcript
Retrieve the speech transcript (captions) from a video Jam recording in WebVTT format with timestamps.
Control
What Runlayer can see and stop in Glean
Some controls apply to every client at the gateway. Others depend on what Glean exposes to Runlayer.
Gateway policy (available)
Every Jam call from Glean passes through Runlayer, where your policies can allow, alert, mask, or block it.
Audit trail (available)
Each call is recorded with the user, Glean as the client, the tool, and the policy and scanner decisions.
OTLP telemetry (available)
Glean can send supported OpenTelemetry events to Runlayer for observe-only session visibility.
Native enforcement adapter (not available)
Runlayer has no device-side adapter for Glean yet, so control happens at the gateway.
In Glean
- Runlayer sees Glean activity through OpenTelemetry traces for monitoring only; enforcement happens at the gateway.
Frequently asked questions
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