Connect Gainsight to Glean
Give Glean governed access to Gainsight’s 20 tools through Runlayer, with identity, policy, scanning, and audit on every call.
Set up
Add Gainsight to Glean in four steps
Admins approve the server once. Everyone in Glean then gets it through the same governed connection.
- 1
Add Gainsight to Runlayer
Gainsight isn’t in the Runlayer catalog yet, so an admin adds it by its MCP server URL.
Adding a connector manually - 2
Connect Glean to Runlayer
Users add the Runlayer Plugin to Glean by following Runlayer’s setup guide. Glean reaches Gainsight’s 20 tools through the Runlayer Plugin’s search and execute tools instead of listing each one.
Glean setup guide - 3
Sign in to Gainsight
Sign in the way Gainsight requires. Runlayer holds the credentials so they stay out of the client’s configuration.
- 4
Use Gainsight from Glean
Gainsight’s approved tools appear in Glean. Every call is checked against policy and recorded.
Tools
20 Gainsight tools in Glean
Runlayer policy decides which of these Glean users can call.
Ask scorecard
Fetch comprehensive scorecard data for one or more companies and/or relationships.
Ask staircase
ASK Staircase compiles insights from a customer's own communications — emails, meetings, calls, support tickets, escalations, and Slack conversations.
Create timeline activity
Creates a new Gainsight Timeline activity.
List fetch cta
Fetch CTAs (Calls to Action) from Gainsight's Cockpit.
Fetch customer contacts
Fetch contact records (people on the customer side of a company or relationship).
Fetch report data
Fetch rows from a Gainsight report — optionally with on-the-fly modifications — without ever loading the full report config into your context.
Fetch success plan list
Fetch Success Plans from Gainsight.
Fetch timeline activity list
Fetch Timeline Activities from Gainsight using the Query API with full field control.
Control
What Runlayer can see and stop in Glean
Some controls apply to every client at the gateway. Others depend on what Glean exposes to Runlayer.
Gateway policy (available)
Every Gainsight call from Glean passes through Runlayer, where your policies can allow, alert, mask, or block it.
Audit trail (available)
Each call is recorded with the user, Glean as the client, the tool, and the policy and scanner decisions.
OTLP telemetry (available)
Glean can send supported OpenTelemetry events to Runlayer for observe-only session visibility.
Native enforcement adapter (not available)
Runlayer has no device-side adapter for Glean yet, so control happens at the gateway.
In Glean
- Runlayer sees Glean activity through OpenTelemetry traces for monitoring only; enforcement happens at the gateway.
Frequently asked questions
Connect more