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Connect Gong to ECA

Give ECA governed access to Gong’s 22 tools through Runlayer, with identity, policy, scanning, and audit on every call.

Book a demo ECA setup guide

Set up

Add Gong to ECA in four steps

Admins approve the server once. Everyone in ECA then gets it through the same governed connection.

  1. 1

    Approve Gong in Runlayer

    Add Gong from the catalog and choose who can use it and which of its tools are allowed.

  2. 2

    Connect ECA to Runlayer

    Users add the Runlayer Plugin to ECA by following Runlayer’s setup guide. ECA reaches Gong’s 22 tools through the Runlayer Plugin’s search and execute tools instead of listing each one.

    ECA setup guide
  3. 3

    Sign in to Gong

    Sign in the way Gong requires. Runlayer holds the credentials so they stay out of the client’s configuration.

  4. 4

    Use Gong from ECA

    Gong’s approved tools appear in ECA. Every call is checked against policy and recorded.

Tools

22 Gong tools in ECA

Runlayer policy decides which of these ECA users can call.

  • Assign prospects

    Assign prospects (contacts or leads from CRM) to a Gong Engage flow.

  • Find by email

    Find all references to an email address in Gong.

  • Find by phone

    Find all references to a phone number in Gong.

  • Get call

    Get detailed information about a specific Gong call by its ID.

  • Get call slim

    Get a Gong call by ID (slim response).

  • Get calls in folder

    Get a list of calls saved in a specific library folder.

  • Get library folders

    Get the structure of public library folders in Gong.

  • Get transcripts

    Retrieve transcripts for Gong calls.

See all 22 Gong tools

Control

What Runlayer can see and stop in ECA

Some controls apply to every client at the gateway. Others depend on what ECA exposes to Runlayer.

  • Gateway policy (available)

    Every Gong call from ECA passes through Runlayer, where your policies can allow, alert, mask, or block it.

  • Audit trail (available)

    Each call is recorded with the user, ECA as the client, the tool, and the policy and scanner decisions.

  • Native enforcement adapter (not available)

    Runlayer has no device-side adapter for ECA yet, so control happens at the gateway.

Frequently asked questions

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