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Connect Gainsight to Claude

Give Claude governed access to Gainsight’s 20 tools through Runlayer, with identity, policy, scanning, and audit on every call.

Book a demo Claude setup guide

Set up

Add Gainsight to Claude in four steps

Admins approve the server once. Everyone in Claude then gets it through the same governed connection.

  1. 1

    Add Gainsight to Runlayer

    Gainsight isn’t in the Runlayer catalog yet, so an admin adds it by its MCP server URL.

    Adding a connector manually
  2. 2

    Connect Claude to Runlayer

    Admins install the Runlayer Plugin for everyone from Claude’s admin plugin settings, or users add it themselves. With direct tool listing turned on for your deployment, Gainsight’s 20 tools show up in Claude’s own tool list.

    Claude setup guide
  3. 3

    Sign in to Gainsight

    Sign in the way Gainsight requires. Runlayer holds the credentials so they stay out of the client’s configuration.

  4. 4

    Use Gainsight from Claude

    Gainsight’s approved tools appear in Claude. Every call is checked against policy and recorded.

Tools

20 Gainsight tools in Claude

Runlayer policy decides which of these Claude users can call.

  • Ask scorecard

    Fetch comprehensive scorecard data for one or more companies and/or relationships.

  • Ask staircase

    ASK Staircase compiles insights from a customer's own communications — emails, meetings, calls, support tickets, escalations, and Slack conversations.

  • Create timeline activity

    Creates a new Gainsight Timeline activity.

  • List fetch cta

    Fetch CTAs (Calls to Action) from Gainsight's Cockpit.

  • Fetch customer contacts

    Fetch contact records (people on the customer side of a company or relationship).

  • Fetch report data

    Fetch rows from a Gainsight report — optionally with on-the-fly modifications — without ever loading the full report config into your context.

  • Fetch success plan list

    Fetch Success Plans from Gainsight.

  • Fetch timeline activity list

    Fetch Timeline Activities from Gainsight using the Query API with full field control.

See all 20 Gainsight tools

Control

What Runlayer can see and stop in Claude

Some controls apply to every client at the gateway. Others depend on what Claude exposes to Runlayer.

  • Gateway policy (available)

    Every Gainsight call from Claude passes through Runlayer, where your policies can allow, alert, mask, or block it.

  • Audit trail (available)

    Each call is recorded with the user, Claude as the client, the tool, and the policy and scanner decisions.

  • Anthropic inference hooks (available)

    With Claude Enterprise, Anthropic sends each governed Claude prompt to Runlayer before inference, with nothing installed on devices (Anthropic beta).

  • Compliance API import (available)

    Anthropic Compliance API imports Claude web and desktop chats for review.

  • Managed browser extension (available)

    Managed Chrome, Edge, and Firefox deployments can monitor supported web-chat activity and apply prompt-time controls where the surface permits it.

  • Stop a call before it runs (available)

    Runlayer can reject a Claude prompt before Anthropic runs it, which stops the whole request rather than one tool call.

  • Block output after it runs (available)

    Because Runlayer checks the full prompt, tool results in it can be blocked before the model sees them.

  • Redact output in place (not available)

    Anthropic Inference hooks cannot return a rewritten prompt, so Runlayer cannot mask content in Claude. The gateway still applies policy to the call.

Frequently asked questions

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