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Connect PagerDuty to Claude Cowork

Give Claude Cowork governed access to PagerDuty’s 18 tools through Runlayer, with identity, policy, scanning, and audit on every call.

Book a demo Claude Cowork setup guide

Set up

Add PagerDuty to Claude Cowork in four steps

Admins approve the server once. Everyone in Claude Cowork then gets it through the same governed connection.

  1. 1

    Approve PagerDuty in Runlayer

    Add PagerDuty from the catalog and choose who can use it and which of its tools are allowed.

  2. 2

    Connect Claude Cowork to Runlayer

    Claude Cowork gets connector tools through the Runlayer Plugin. With direct tool listing turned on for your deployment, PagerDuty’s 18 tools show up in Claude Cowork’s own tool list.

    Claude Cowork setup guide
  3. 3

    Sign in to PagerDuty

    Each user signs in to PagerDuty with OAuth. Runlayer keeps the tokens out of the client’s configuration.

  4. 4

    Use PagerDuty from Claude Cowork

    PagerDuty’s approved tools appear in Claude Cowork. Every call is checked against policy and recorded.

Tools

18 PagerDuty tools in Claude Cowork

Runlayer policy decides which of these Claude Cowork users can call.

  • Browse activity

    Read PagerDuty account activity (log entries).

  • Browse alert grouping

    Read PagerDuty alert grouping settings.

  • Browse change events

    Read PagerDuty change event data.

  • Browse escalation policies

    Read PagerDuty escalation policy data.

  • Browse event orchestrations

    Read PagerDuty event orchestration data.

  • Browse incidents

    Read PagerDuty incident data.

  • Browse schedules

    Read PagerDuty schedules and on-call data.

  • Browse services

    Read PagerDuty service data.

See all 18 PagerDuty tools

Control

What Runlayer can see and stop in Claude Cowork

Some controls apply to every client at the gateway. Others depend on what Claude Cowork exposes to Runlayer.

  • Gateway policy (available)

    Every PagerDuty call from Claude Cowork passes through Runlayer, where your policies can allow, alert, mask, or block it.

  • Audit trail (available)

    Each call is recorded with the user, Claude Cowork as the client, the tool, and the policy and scanner decisions.

  • Anthropic inference hooks (available)

    Anthropic Inference hooks let Runlayer check Claude Cowork prompts before inference.

  • OTLP telemetry (available)

    Claude Cowork can send supported OpenTelemetry events to Runlayer for observe-only session visibility.

  • Stop a call before it runs (available)

    Runlayer can reject a Claude Cowork prompt before Anthropic runs it, which stops the whole request rather than one tool call.

  • Block output after it runs (available)

    Because Runlayer checks the full prompt, tool results in it can be blocked before the model sees them.

  • Redact output in place (not available)

    Runlayer cannot mask content in Claude Cowork. The gateway still applies policy to the call.

In Claude Cowork

  • Cowork session data sent over OpenTelemetry is for monitoring only and cannot stop anything.

Frequently asked questions

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