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Connect Gainsight to Claude Cowork

Give Claude Cowork governed access to Gainsight’s 20 tools through Runlayer, with identity, policy, scanning, and audit on every call.

Book a demo Claude Cowork setup guide

Set up

Add Gainsight to Claude Cowork in four steps

Admins approve the server once. Everyone in Claude Cowork then gets it through the same governed connection.

  1. 1

    Add Gainsight to Runlayer

    Gainsight isn’t in the Runlayer catalog yet, so an admin adds it by its MCP server URL.

    Adding a connector manually
  2. 2

    Connect Claude Cowork to Runlayer

    Claude Cowork gets connector tools through the Runlayer Plugin. With direct tool listing turned on for your deployment, Gainsight’s 20 tools show up in Claude Cowork’s own tool list.

    Claude Cowork setup guide
  3. 3

    Sign in to Gainsight

    Sign in the way Gainsight requires. Runlayer holds the credentials so they stay out of the client’s configuration.

  4. 4

    Use Gainsight from Claude Cowork

    Gainsight’s approved tools appear in Claude Cowork. Every call is checked against policy and recorded.

Tools

20 Gainsight tools in Claude Cowork

Runlayer policy decides which of these Claude Cowork users can call.

  • Ask scorecard

    Fetch comprehensive scorecard data for one or more companies and/or relationships.

  • Ask staircase

    ASK Staircase compiles insights from a customer's own communications — emails, meetings, calls, support tickets, escalations, and Slack conversations.

  • Create timeline activity

    Creates a new Gainsight Timeline activity.

  • List fetch cta

    Fetch CTAs (Calls to Action) from Gainsight's Cockpit.

  • Fetch customer contacts

    Fetch contact records (people on the customer side of a company or relationship).

  • Fetch report data

    Fetch rows from a Gainsight report — optionally with on-the-fly modifications — without ever loading the full report config into your context.

  • Fetch success plan list

    Fetch Success Plans from Gainsight.

  • Fetch timeline activity list

    Fetch Timeline Activities from Gainsight using the Query API with full field control.

See all 20 Gainsight tools

Control

What Runlayer can see and stop in Claude Cowork

Some controls apply to every client at the gateway. Others depend on what Claude Cowork exposes to Runlayer.

  • Gateway policy (available)

    Every Gainsight call from Claude Cowork passes through Runlayer, where your policies can allow, alert, mask, or block it.

  • Audit trail (available)

    Each call is recorded with the user, Claude Cowork as the client, the tool, and the policy and scanner decisions.

  • Anthropic inference hooks (available)

    Anthropic Inference hooks let Runlayer check Claude Cowork prompts before inference.

  • OTLP telemetry (available)

    Claude Cowork can send supported OpenTelemetry events to Runlayer for observe-only session visibility.

  • Stop a call before it runs (available)

    Runlayer can reject a Claude Cowork prompt before Anthropic runs it, which stops the whole request rather than one tool call.

  • Block output after it runs (available)

    Because Runlayer checks the full prompt, tool results in it can be blocked before the model sees them.

  • Redact output in place (not available)

    Runlayer cannot mask content in Claude Cowork. The gateway still applies policy to the call.

In Claude Cowork

  • Cowork session data sent over OpenTelemetry is for monitoring only and cannot stop anything.

Frequently asked questions

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