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Connect Gainsight to Claude Code

Give Claude Code governed access to Gainsight’s 20 tools through Runlayer, with identity, policy, scanning, and audit on every call.

Book a demo Claude Code setup guide

Set up

Add Gainsight to Claude Code in four steps

Admins approve the server once. Everyone in Claude Code then gets it through the same governed connection.

  1. 1

    Add Gainsight to Runlayer

    Gainsight isn’t in the Runlayer catalog yet, so an admin adds it by its MCP server URL.

    Adding a connector manually
  2. 2

    Connect Claude Code to Runlayer

    Runlayer’s CLI installs the Runlayer Plugin natively in Claude Code, and an Anthropic org install also reaches Claude Code. With direct tool listing turned on for your deployment, Gainsight’s 20 tools show up in Claude Code’s own tool list (supported Claude Code versions).

    Claude Code setup guide
  3. 3

    Sign in to Gainsight

    Sign in the way Gainsight requires. Runlayer holds the credentials so they stay out of the client’s configuration.

  4. 4

    Use Gainsight from Claude Code

    Gainsight’s approved tools appear in Claude Code. Every call is checked against policy and recorded.

Tools

20 Gainsight tools in Claude Code

Runlayer policy decides which of these Claude Code users can call.

  • Ask scorecard

    Fetch comprehensive scorecard data for one or more companies and/or relationships.

  • Ask staircase

    ASK Staircase compiles insights from a customer's own communications — emails, meetings, calls, support tickets, escalations, and Slack conversations.

  • Create timeline activity

    Creates a new Gainsight Timeline activity.

  • List fetch cta

    Fetch CTAs (Calls to Action) from Gainsight's Cockpit.

  • Fetch customer contacts

    Fetch contact records (people on the customer side of a company or relationship).

  • Fetch report data

    Fetch rows from a Gainsight report — optionally with on-the-fly modifications — without ever loading the full report config into your context.

  • Fetch success plan list

    Fetch Success Plans from Gainsight.

  • Fetch timeline activity list

    Fetch Timeline Activities from Gainsight using the Query API with full field control.

See all 20 Gainsight tools

Control

What Runlayer can see and stop in Claude Code

Some controls apply to every client at the gateway. Others depend on what Claude Code exposes to Runlayer.

  • Gateway policy (available)

    Every Gainsight call from Claude Code passes through Runlayer, where your policies can allow, alert, mask, or block it.

  • Audit trail (available)

    Each call is recorded with the user, Claude Code as the client, the tool, and the policy and scanner decisions.

  • Client hooks (available)

    Capture supported prompts, reasoning, local and MCP tool calls, responses, and scanner decisions in real time.

  • Anthropic inference hooks (available)

    With Claude Enterprise, Anthropic sends each governed Claude Code prompt to Runlayer before inference, with nothing installed on devices (Anthropic beta).

  • OTLP telemetry (available)

    Claude Code can export OpenTelemetry logs to Runlayer for observe-only session reconstruction.

  • Stop a call before it runs (available)

    Runlayer can deny a tool call before Claude Code runs it.

  • Block output after it runs (available)

    Runlayer can block a tool’s output before Claude Code’s model sees it.

  • Redact output in place (available)

    Runlayer can mask sensitive parts of a tool’s output in Claude Code and pass the rest through.

In Claude Code

  • When a tool fails, Runlayer records the error but cannot hide it.

Frequently asked questions

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