Connect Intercom to ChatGPT
Give ChatGPT governed access to Intercom through Runlayer, with identity, policy, scanning, and audit on every call.
Set up
Add Intercom to ChatGPT in four steps
Admins approve the server once. Everyone in ChatGPT then gets it through the same governed connection.
- 1
Approve Intercom in Runlayer
Add Intercom from the catalog and choose who can use it and which of its tools are allowed.
- 2
Connect ChatGPT to Runlayer
Admins publish the Runlayer Plugin and its skill to the whole ChatGPT organization. With direct tool listing turned on for your deployment, Intercom’s tools show up in ChatGPT’s own tool list.
ChatGPT setup guide - 3
Sign in to Intercom
Sign in the way Intercom requires. Runlayer holds the credentials so they stay out of the client’s configuration.
- 4
Use Intercom from ChatGPT
Intercom’s approved tools appear in ChatGPT. Every call is checked against policy and recorded.
Tools
Intercom tools in ChatGPT
Intercom reports its tools when your organization connects it, so the list depends on your deployment.
Control
What Runlayer can see and stop in ChatGPT
Some controls apply to every client at the gateway. Others depend on what ChatGPT exposes to Runlayer.
Gateway policy (available)
Every Intercom call from ChatGPT passes through Runlayer, where your policies can allow, alert, mask, or block it.
Audit trail (available)
Each call is recorded with the user, ChatGPT as the client, the tool, and the policy and scanner decisions.
Compliance API import (available)
OpenAI Compliance Logs Platform imports ChatGPT web chats for review.
Managed browser extension (available)
Managed Chrome, Edge, and Firefox deployments can monitor supported web-chat activity and apply prompt-time controls where the surface permits it.
Native enforcement adapter (not available)
Runlayer has no device-side adapter for ChatGPT yet, so control happens at the gateway.
Frequently asked questions
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