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Connect Gong to ChatGPT

Give ChatGPT governed access to Gong’s 22 tools through Runlayer, with identity, policy, scanning, and audit on every call.

Book a demo ChatGPT setup guide

Set up

Add Gong to ChatGPT in four steps

Admins approve the server once. Everyone in ChatGPT then gets it through the same governed connection.

  1. 1

    Approve Gong in Runlayer

    Add Gong from the catalog and choose who can use it and which of its tools are allowed.

  2. 2

    Connect ChatGPT to Runlayer

    Admins publish the Runlayer Plugin and its skill to the whole ChatGPT organization. With direct tool listing turned on for your deployment, Gong’s 22 tools show up in ChatGPT’s own tool list.

    ChatGPT setup guide
  3. 3

    Sign in to Gong

    Sign in the way Gong requires. Runlayer holds the credentials so they stay out of the client’s configuration.

  4. 4

    Use Gong from ChatGPT

    Gong’s approved tools appear in ChatGPT. Every call is checked against policy and recorded.

Tools

22 Gong tools in ChatGPT

Runlayer policy decides which of these ChatGPT users can call.

  • Assign prospects

    Assign prospects (contacts or leads from CRM) to a Gong Engage flow.

  • Find by email

    Find all references to an email address in Gong.

  • Find by phone

    Find all references to a phone number in Gong.

  • Get call

    Get detailed information about a specific Gong call by its ID.

  • Get call slim

    Get a Gong call by ID (slim response).

  • Get calls in folder

    Get a list of calls saved in a specific library folder.

  • Get library folders

    Get the structure of public library folders in Gong.

  • Get transcripts

    Retrieve transcripts for Gong calls.

See all 22 Gong tools

Control

What Runlayer can see and stop in ChatGPT

Some controls apply to every client at the gateway. Others depend on what ChatGPT exposes to Runlayer.

  • Gateway policy (available)

    Every Gong call from ChatGPT passes through Runlayer, where your policies can allow, alert, mask, or block it.

  • Audit trail (available)

    Each call is recorded with the user, ChatGPT as the client, the tool, and the policy and scanner decisions.

  • Compliance API import (available)

    OpenAI Compliance Logs Platform imports ChatGPT web chats for review.

  • Managed browser extension (available)

    Managed Chrome, Edge, and Firefox deployments can monitor supported web-chat activity and apply prompt-time controls where the surface permits it.

  • Native enforcement adapter (not available)

    Runlayer has no device-side adapter for ChatGPT yet, so control happens at the gateway.

Frequently asked questions

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