Connect Gainsight to ChatGPT
Give ChatGPT governed access to Gainsight’s 20 tools through Runlayer, with identity, policy, scanning, and audit on every call.
Set up
Add Gainsight to ChatGPT in four steps
Admins approve the server once. Everyone in ChatGPT then gets it through the same governed connection.
- 1
Add Gainsight to Runlayer
Gainsight isn’t in the Runlayer catalog yet, so an admin adds it by its MCP server URL.
Adding a connector manually - 2
Connect ChatGPT to Runlayer
Admins publish the Runlayer Plugin and its skill to the whole ChatGPT organization. With direct tool listing turned on for your deployment, Gainsight’s 20 tools show up in ChatGPT’s own tool list.
ChatGPT setup guide - 3
Sign in to Gainsight
Sign in the way Gainsight requires. Runlayer holds the credentials so they stay out of the client’s configuration.
- 4
Use Gainsight from ChatGPT
Gainsight’s approved tools appear in ChatGPT. Every call is checked against policy and recorded.
Tools
20 Gainsight tools in ChatGPT
Runlayer policy decides which of these ChatGPT users can call.
Ask scorecard
Fetch comprehensive scorecard data for one or more companies and/or relationships.
Ask staircase
ASK Staircase compiles insights from a customer's own communications — emails, meetings, calls, support tickets, escalations, and Slack conversations.
Create timeline activity
Creates a new Gainsight Timeline activity.
List fetch cta
Fetch CTAs (Calls to Action) from Gainsight's Cockpit.
Fetch customer contacts
Fetch contact records (people on the customer side of a company or relationship).
Fetch report data
Fetch rows from a Gainsight report — optionally with on-the-fly modifications — without ever loading the full report config into your context.
Fetch success plan list
Fetch Success Plans from Gainsight.
Fetch timeline activity list
Fetch Timeline Activities from Gainsight using the Query API with full field control.
Control
What Runlayer can see and stop in ChatGPT
Some controls apply to every client at the gateway. Others depend on what ChatGPT exposes to Runlayer.
Gateway policy (available)
Every Gainsight call from ChatGPT passes through Runlayer, where your policies can allow, alert, mask, or block it.
Audit trail (available)
Each call is recorded with the user, ChatGPT as the client, the tool, and the policy and scanner decisions.
Compliance API import (available)
OpenAI Compliance Logs Platform imports ChatGPT web chats for review.
Managed browser extension (available)
Managed Chrome, Edge, and Firefox deployments can monitor supported web-chat activity and apply prompt-time controls where the surface permits it.
Native enforcement adapter (not available)
Runlayer has no device-side adapter for ChatGPT yet, so control happens at the gateway.
Frequently asked questions
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